Get in Touch

For an accurate quotation, please provide: material specifications, required tolerances, production volume, desired delivery timeframe, and any special requirements. Our engineers will contact you within 2 hours for detailed discussion.

Phone support is available 24/7. For complex technical issues, our engineers will respond within 2 hours during business hours. Emergency support requests are prioritized and typically addressed within 1 hour.

Yes, factory visits can be arranged Monday through Friday. Please schedule at least 48 hours in advance. We provide complete factory tours, machine demonstrations, and meetings with technical teams.

Our support team speaks English, Chinese, German, Spanish, French, Japanese, Korean, and Russian. Documentation is available in English and Chinese, with technical manuals available in additional languages upon request.

Spare parts can be ordered through our parts department via email (lewin@wadjay.cn) or phone. Please provide your machine model, serial number, and part number for fastest service. Most parts ship within 24 hours.

All machines come with a 12-month warranty covering manufacturing defects. Extended warranty options are available. Warranty terms and conditions are detailed in our sales contract and product documentation.